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Shipping Saver and Shipping Saver Plus | Frequently Asked Questions

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What is Shipping Saver? 

Shipping Saver is a subscription program intended to bring you unlimited shipping throughout Australia all year for goods purchased at newtownartsupplies.com.au. Shipping Saver excludes Big & Bulky and Dangerous Goods. 

What is Shipping Saver Plus? 

Shipping Saver Plus is a subscription program aimed to bring you unlimited shipping throughout Australia all year for all goods purchased at newtownartsupplies.com.au including Big & Bulky and Dangerous Goods.

How much does it cost? 

Shipping Saver costs A$79 for a year of unlimited shipping. 

Shipping Saver Plus costs $139 for a year of unlimited shipping including Big & Bulky items. 

How long is it valid for? 

Shipping Saver and Shipping Saver Plus are both valid for a twelve month period.  

Does purchasing Shipping Saver and Shipping Saver Plus get me any extra benefits? 

Absolutely! Aside from getting unlimited delivery throughout the year, you also get early access to deals and exclusive "member only" offers. 

What are the eligible addresses? 

Shipping Saver and Shipping Saver Plus are currently available for delivery to all Australian addresses. Please ensure you list a physical address as our use of TNT couriers prevents delivery to Post Office Box addresses. This is particularly important for Shipping Saver Plus Big & Bulky item delivery.  

How does it work?

You can purchase either Shipping Saver or Shipping Saver Plus. 

After completing the payment, you will get a downloadable file containing a coupon code and the terms and condition of the subscription. The coupon code will allow you to use your subscription immediately. Your account will be set up within one (1) business day of your subscription purchase.  

Once your subscription has been activated, you can shop at Newtown Art Supplies without the use of coupon codes and the free shipping will be applied so long as you are logged in to your customer account. 

How are my items shipped?

We will choose the most cost effective way to ship your products either through TNT or Australia Post. Big & Bulky + Hazardous Goods (included in Shipping Saver Plus) must be shipped through TNT (please ensure you have included a physical address for delivery of these items). 

Are 'Big & Bulky' + 'Hazardous Goods' included? 

'Big & Bulky' and 'Hazardous Goods' are only included in the Shipping Saver Plus subscription. If you purchase a Big & Bulky, or Hazardous Goods item, as a Shipping Saver subscriber, standard shipping fees will apply for these items. This will be calculated upon checkout.     

Do you offer a trial subscription? 

No, we do not offer trial subscriptions on either Shipping Saver and Shipping Saver Plus. 

Will my subscription automatically renew? 

Yes. However, you will receive an email a few days before your subscription is renewed. 

How do I cancel my subscription? 

You can contact us at enquiries@newtownartsupplies.com.au to cancel your subscription. 

Will I get a refund if I cancel my subscription?

You are eligible for a full refund if you have not made any eligible purchases using Shipping Saver or Shipping Saver Plus. You cannot receive a refund if you have placed an eligible order. In this case, we will remove your account from auto-renewal to ensure you are not charged for an additional year and you can continue to use the subscription until the end of your subscription term.

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