Categories

 Loading... Please wait...

Shipping & Returns

Categories

SHIPPING & RETURNS


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Rates

Any Order over $132 including GST is eligible for free standard shipping (Australia Post - Parcel Post) to all Australian States with the exception of 'Big and Bulky' items and items designated as 'Dangerous goods'. 

TNT cannot deliver to Post Boxes. A  physical address must be entered for this shipping option.

The different shipping options and corresponding shipping rates can be seen on the table below:

standard-shipping2.jpg 

Big and Bulky Items 

Big & Bulky IconBig and Bulky Items require a physical address for delivery.

Big and Bulky Shipping Rates Table 

Dangerous Goods

Dangerous Goods Icon Dangerous/Hazardous Goods

Shipping requires that all flammable products be shipped and insured differently than other products, therefore, an additional $70 is added to each order containing flammable items.

Freight charges are calculated on a sliding scale based on the total of your order.

 

Shipping to New Zealand

We use TNT Express to ship goods 'across the ditch'.

Flat rate: A$29.95 per shipment.

Expect 2-4 business days for delivery.   

Big & Bulky + Dangerous Goods: 

Our flat rate for shipping excludes Big & Bulky items + dangerous goods.

However, please feel free to email our team for a custom shipping quote on larger items: enquiries@newtownartsupplies.com.au

 

Local Deliveries     

We provide FREE local delivery to addresses surrounding our Newtown Store. This service includes orders for Big & bulky items.

Applicable postcodes  (2042 Newtown, Enmore) (2204 Marrickville)   
 
 

Shipping Lead Times

All orders registered and processed by Newtown Art Supplies will be dispatched the next business day, dependent on stock availability. If stock is unavailable, we will notify you to advise of any possible delay.

Lead time on shipment will differ due to delivery area. Generally delivery will be between 2 to 5 business days. All quoted prices are in Australian Dollars.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Back to Top